What types of fragrances do you offer?
We provide a curated selection of luxurious unisex fragrances designed to embody elegance and sophistication. Our offerings include captivating scents such as the 9PM Rebel Eau de Parfum and the distinguished Sultan The Founder, among others.
How can I choose the right fragrance for me?
Selecting a fragrance is a personal experience that can be influenced by individual preferences and body chemistry. It is advisable to consider the scent notes that resonate with you, such as floral, woody, or spicy elements. Testing samples, if available, can also aid in making an informed decision.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need the receipt or proof of purchase to initiate a return.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please contact us for clarification.
Can I exchange an item?
The most efficient way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the desired fragrance promptly.
Do you ship internationally?
We offer international shipping options. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.
How can I contact customer service?
You can reach our customer service team via email at altafstore001@gmail.com. We are committed to addressing your inquiries and providing assistance as needed.